Terms of service

These Terms of Service ("Terms") govern the use of our website, services and products provided by Vantom Automotive ("we", "us", "our"). By accessing our website, booking services or purchasing products, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services.

Last updated: 17 October 2026

1. Company information

Vantom Automotive
Unit 3 Royle Park
Congleton
CW12 1JJ
United Kingdom

Email: info@vantomautomotive.com
Telephone: 0330 133 8719

2. Services provided

We provide alloy wheel refurbishment and associated automotive cosmetic services, including but not limited to:

  • Alloy wheel refurbishment and repainting
  • Corrosion treatment
  • Crack and buckle repair (where applicable)
  • Powder coating and painted finishes
  • Associated cosmetic enhancements

All services are carried out in accordance with industry standards and our internal quality control processes.

3. Bookings, payments and pricing

  • All prices displayed are inclusive of VAT unless stated otherwise.
  • Full payment or a deposit may be required before work starts.
  • Prices may vary depending on wheel condition upon inspection.
  • Additional work identified during refurbishment will be quoted separately and must be approved before proceeding.

We reserve the right to refuse service if a wheel is deemed unsafe or unsuitable for refurbishment.

4. Inspection and condition disclosure

Customers are responsible for accurately disclosing known damage, corrosion, cracks, buckles or prior repairs at the time of booking.

Failure to disclose known defects may result in revised pricing, delays or refusal of service.

5. 95% OEM or better finish policy

We aim to restore refurbished wheels to a minimum standard of 95% OEM appearance or better. This means:

  • Colour, finish and gloss level will closely match the original manufacturer's specification
  • Minor cosmetic variances may occur due to age, wear, prior repairs or original factory tolerances
  • Refurbishment does not constitute factory re-manufacture

The following outcomes are not guaranteed under this policy:

  • Absolute 100% factory replication
  • Complete elimination of all historical imperfections
  • Matching against heavily weathered, oxidised or aged OEM wheels unless all wheels are refurbished
  • Results on corroded wheels unless additional preparation and treatment costs are approved and paid for in advance

Whether the refurbished finish meets the 95% OEM standard is assessed by us following professional inspection under normal lighting conditions, and our determination shall be final.

6. Corrosion policy

Corrosion is a naturally occurring condition caused by environmental exposure, moisture ingress, road salt and brake dust. While we treat visible corrosion during refurbishment:

  • Corrosion may reappear over time
  • Internal or latent corrosion may not be visible before stripping
  • Wheels with advanced corrosion may have a reduced lifespan

We do not guarantee permanent prevention of corrosion. Corrosion is not covered under warranty if it recurs due to:

  • Environmental exposure
  • Poor wheel maintenance
  • Chemical damage
  • Road salt or winter conditions
  • Kerb impacts or tyre refitting damage

7. Structural repairs disclaimer

Crack and buckle repairs are performed to restore functionality but:

  • Do not return the wheel to factory structural integrity
  • Are not suitable for all wheels
  • May reduce future wheel lifespan

We reserve the right to decline structural repairs where safety cannot be reasonably assured.

Crack and buckle repairs, including mobile repairs, are not covered by warranty. A repaired wheel can be damaged again by a pothole, kerb strike or other impact after it leaves us, which is outside our control.

8. Tyres, TPMS and removal disclaimer

We are not responsible for:

  • Pre-existing tyre damage
  • Age-related tyre failure
  • TPMS sensor failure due to age or corrosion
  • Damage caused by previously weakened components

Tyre removal and refitting is carried out with care but at the customer's risk for aged or brittle components.

9. Collection, delivery and storage

  • Vehicles and wheels must be collected within 48 hours of completion unless agreed otherwise
  • Storage fees may apply thereafter
  • We are not responsible for vehicles or wheels left beyond agreed collection times

10. Warranty (12 months)

We provide a 12-month workmanship warranty on alloy wheel refurbishment (powder coated and diamond cut) and on cosmetic repairs such as kerb, scuff and corrosion repairs, effective from the date of completion.

This warranty covers:

  • Defects in paint adhesion or coating failure directly attributable to our workmanship
  • Premature peeling or lifting of coatings caused by an application fault

The warranty does not cover:

  • Crack and buckle repairs, including mobile repairs (see section 7)
  • Kerb damage or impact damage, including pothole damage
  • Stone chips or road debris damage
  • Corrosion caused by environmental exposure, road salt or moisture ingress
  • Chemical damage from acidic, alkaline or inappropriate cleaning products
  • Pressure washer damage or jet washing at close range
  • Tyre fitting or removal damage carried out by third parties
  • Track use, motorsport use or abnormal driving conditions
  • Normal wear and tear

The warranty applies only to the refurbished area and does not extend to tyres, TPMS sensors, valves or surrounding vehicle components.

All warranty claims must be reported within the 12-month period and will be assessed following inspection. If a valid workmanship fault is confirmed, we will repair or refinish the affected wheel at our discretion.

The warranty is void if:

  • Wheels are modified after refurbishment
  • Damage occurs after the wheels leave our premises
  • Wheels are not maintained in accordance with reasonable care standards

11. Cancellations and refunds

  • Bookings cancelled within 48 hours may incur charges
  • Deposits are non-refundable once work has started
  • Custom colours or special finishes are non-refundable

Refunds are not provided for completed services that meet agreed standards.

12. Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Liability is limited to the value of the service provided
  • Nothing limits liability for death or personal injury caused by negligence

13. Intellectual property

All content on this website, including images, text, branding and logos, is the property of Vantom Automotive and may not be reproduced without permission.

14. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Amendments

We reserve the right to amend these Terms at any time. Updated versions will be published on our website and apply from the date of publication.