Refund policy

Services

Refunds and returns do not apply to completed workshop or mobile services, such as alloy wheel refurbishment, diamond cutting, powder coating, and kerb, crack and buckle repairs. Cancellations, deposits and refunds for services are covered by section 11 of our Terms of Service, and our warranty by section 10.

If you are unhappy with work we have carried out, please contact us as soon as possible on 0330 133 8719 or at info@vantomautomotive.com so we can inspect it and put it right where appropriate.

Products bought online

We have a 30-day return policy for products bought through our website, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@vantomautomotive.com. Returns need to be sent to: Vantom Automotive, Unit 3 Royle Park, Congleton, CW12 1JJ, United Kingdom.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@vantomautomotive.com.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can look into the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalised items), and we do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period

Notwithstanding the above, if you bought a product online you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a reason. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will let you know once we've received and inspected your return, and whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@vantomautomotive.com.

Last updated: 17 October 2026